Refund Policy

Duplicate or incorrect charges

If you are charged more than once for the same transaction, or the amount charged does not match the agreed price, contact legal@vauntico.com with the relevant transaction details.

Once the duplicate or incorrect charge is confirmed, Vauntico will refund the affected amount.

Cancellation before manual work begins

For a one-time manual service, including a Buyer Response Pack or other agreed manual review, you may cancel before Vauntico begins the agreed manual work.

If payment has already been made and manual work has not begun, the amount paid for that service will be refunded.

Manual work begins when Vauntico starts reviewing, analysing, organising, or preparing material for the agreed customer request after the scope has been accepted.

Cancellation after manual work has begun

Once manual work has begun, a full refund is not automatic because part of the agreed service may already have been performed.

If you cancel after work has begun, Vauntico will review the agreed scope and the work already completed. Any refund will be limited to the portion of the agreed service that has not been performed, where a reasonable division of the work is possible.

A completed and delivered one-time service is generally not refundable solely because the customer decides not to use the completed work.

This does not affect refunds required because of duplicate or incorrect charges, Vauntico being unable to deliver the agreed scope, or rights that cannot lawfully be excluded.

Vauntico cannot deliver the agreed scope

If Vauntico is unable to deliver the agreed service or a material part of the agreed scope, we will contact you to discuss the available options.

Where the undelivered scope cannot reasonably be completed, Vauntico will refund the amount attributable to the undelivered portion of the service.

If none of the agreed service has been delivered, the payment for that service will be refunded.

How refunds are returned

Approved refunds will normally be returned using the original payment method where supported by the payment provider.

The time required for a refund to appear may depend on the payment provider, card network, or customer's bank.

Rights that cannot lawfully be excluded

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded or limited.

Vauntico will comply with applicable legal requirements.

How to request a refund

Send your request to legal@vauntico.com and include:

• your name;
• the email address used for the purchase;
• the relevant order or transaction details;
• the date and amount of the charge; and
• the reason for the request.

Please do not send card numbers, banking credentials, passwords, API keys, or other sensitive credentials by email.